Privacy Policy

Annarasa respects your privacy and is committed to protecting your personal data in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and, where applicable, the Digital Personal Data Protection Act, 2023.

1. Information we collect

• Contact & order details you provide via WhatsApp, phone, or the contact form - name, phone number, email, delivery address, and order specifics.
• Communications exchanged with us over WhatsApp, phone, or email for order confirmation and support.
• Technical data such as your theme preference (light/dark mode), stored locally in your browser, and standard website usage data (pages viewed, device/browser type).

2. How we use your information

• To process and fulfil your order, including delivery coordination.
• To respond to enquiries and provide customer support.
• To comply with legal, tax, and FSSAI record-keeping obligations.
• To improve the Website and, only with your consent, to send you offers or updates.

3. Sharing of information

We do not sell your personal data. We may share necessary details with delivery/logistics partners solely to fulfil your order, or with government authorities where required by law. Any third party we engage is contractually bound to protect your data.

4. Data security & retention

We use reasonable technical and organisational safeguards to protect your data against unauthorised access, alteration, or loss. Order and communication records are retained only as long as necessary for the purpose collected or as required under applicable tax and consumer-protection law.

5. Your rights

You may request access to, correction of, or deletion of your personal data, or withdraw consent for marketing communications, by writing to order@annarasafoods.com. We will respond within a reasonable time and in line with applicable law.

6. Children's privacy

The Website is not directed at children under 18, and we do not knowingly collect personal data from them.

7. Changes to this policy

We may update this Privacy Policy from time to time; the "Last updated" date above reflects the most recent revision. Continued use of the Website after a change constitutes acceptance of the revised policy.