Shipping & Refund Policy

1. Order processing

Orders placed via WhatsApp, phone, or the contact form are confirmed manually and typically dispatched within 1–3 business days of confirmation and payment (where advance payment applies), subject to stock availability.

2. Delivery

We currently deliver within Jaipur directly and ship pan-India via courier partners for other locations. Estimated delivery timelines and charges are shared at the time of order confirmation and vary by destination; they are estimates, not guarantees, and may be affected by courier delays outside our control.

3. Cancellations

You may cancel an order free of charge any time before it is dispatched by messaging us on WhatsApp or calling +91 97837 10776. Once an order has been dispatched, it cannot be cancelled.

4. Returns & refunds

As these are consumable food products, we cannot accept returns of any pack that has been opened, for hygiene and food-safety reasons, in line with standard FSSAI practice. We will provide a free replacement or a full refund, at your choice, if:

• the product received is damaged, tampered, or defective on arrival;
• the wrong product or flavour was delivered; or
• the product is delivered after its printed "best before" date.

To claim a replacement or refund, contact us within 48 hours of delivery at order@annarasafoods.com or +91 97837 10776 with your order details and a photo of the product/packaging. Approved refunds are processed to the original payment method within 5–7 business days.

5. Contact for order issues

Annarasa, 102, Vijay Akshita Apartment, B/23, Prabhu Marg, Tilak Nagar, Jaipur, Rajasthan 302004
Email: order@annarasafoods.com  |  Phone: +91 97837 10776